Our Performance Summary shows how Maynilad turns everyday operations into long-term value. By focusing on smart growth, greater efficiency, and strong partnerships, we’re not only meeting the needs of communities today but also building a foundation for a more sustainable and resilient future.
How Maynilad creates value
Business Growth
Capitals
Financial Capitals
Sustained Earnings
Business Continuity
Asset Management
Input
- PHP 25,799.6 million CAPEX
- PHP 14,393.70 million OPEX
- Sustainable financing (18% of the total net proceeds of the Blue Bond)
Business activity
- Financial management and risk assessment processes
- Cost recovery and capital allocation strategies
- Active debt management and investor communications
- Project management of infrastructure projects
Output
- PHP 3,494.50 million total revenue
Outcome
- Net Equity Share: PHP 75,355.0 million
- Earnings per share value: 2.85
- Net Income: PHP 12,781.4 Million
- PHP 12 Billion Blue Bond with an oversubscription option of up to PHP 3 Billion
- Long-term financial resilience, enhanced credit rating
- Sustainable cost recovery models
- EBITDA growth, increased investor confidence
UN SDG
Capitals
Intellectual Capital
Technology & Digital
Innovation
Cybersecurity & Data
Privacy
Input
- Digital tools (EHSS, CMMS, GIS)
- Software application
- R&D resources
- Internal and External Audit
- Policies
Business activity
- Deployment and integration of digital systems
- Regular internal and external audits
- Continuous improvement in cyber controls and data privacy practices
Output
- Zero incident of cybersecurity breaches
- Increased digital efficiency & AI-driven forecasting
- GIS Maps of Facilities and pipelines
- Maynilad Water Safety Plan
- Certifications
- QMS/ EMS/ OHS: 83 sites certified
- IT Management System: Maynilad-wide certified
- Energy Management System: 14 sites certified
- Business Continuity: 14 sites certified
- GHG Inventory Management System: Maynilad wide
- Laboratory QMS – QSR
Outcome
- Sustained digital transformation
- Benchmarking with AI-driven operational systems
- WATER Lab obtained accreditation for four additional parameters
- 10 innovation and design projects (Innofest)
UN SDG
Operational Efficiency
Capitals
Manufactured Capital
Supply Chain & Infrastructure Resilience
Water Quality & Reliability
Energy & Wastewater Management
Input
- 8 water treatment plants, 39 pumping stations
- NRW reduction technology & climate-resilient infrastructure
- 7,914.6 km of active, primary, secondary, and tertiary pipes for delivering water to the customers
- 24 wastewater treatment plants
- 652 km of sewer network pipelines
- 93 Vacuum Truck Units with a total capacity of 727 cubic meters
Business activity
- Routine operation, maintenance, and upgrade of water and wastewater systems
- Implementation of pipeline replacement and infrastructure resilience programs
- Compliance with DOH/WHO standards
Output
- 319 km new water pipes laid for 2024
- 142.5 km of pipes replaced
- Delivered 943 million cubic meters to 10.4 million customers
- Treated 75.2 million cubic meters of wastewater
- 31,970 new water service connections
- 40,217 new separate and hybrid, combined, and commercial sewer service connections
- 4% increase in active pipelines
- 39.88% Total average NRW level
- 98,216 septic tanks cleaned
Outcome
- DOH & WHO water quality compliance
- Service reliability, minimal interruptions
- 94.9% water service coverage with 98.09% of customers receiving 24-hour water service reliability which receives 93% satisfaction score for water supply and availability from residential customers
- 553.5 million cubic meters of billed volume
- 25% sewer coverage and 64% sanitation coverage serving 2.5 million and 6.25 million customers, respectively
UN SDG
Capitals
Natural CAPITAL
Supply Chain & Infrastructure Resilience
Water Quality & Reliability
Energy & Wastewater Management
Input
- 1,014 million cubic meters of water abstraction (Umiray-Angat-Ipo water system, Laguna Lake, Angat, Yawa river, deepwells, and third-party water)
- 638.35 TJ of grid electricity consumed
- 95.93 TJ of fuel consumed
- 660 ha of watershed reforested in 2024
- 236,529 trees and 700 mangroves planted
- 15% renewable energy mix
Business activity
- Sustainable water abstraction and resource management
- Implementation of reforestation, watershed protection, and renewable energy programs
- Waste diversion and recycling initiatives
Output
- 706 ha of previously reforested area are maintained and protected
- Reduced carbon emissions & improved energy efficiency
- 90.21 GJ of renewable energy consumed
- 28,287 ML of recycled water
- Emission of 100.28 ktCO2e
- Generated 32.28 MT of hazardous wastes and 69,494.60 MT of non-hazardous wastes
Outcome
- Enhanced climate resilience & biodiversity conservation
- 16,262 MT of non-hazardous waste diverted from disposal
- 15,272 tCO2e of GHG emission avoided and 1,845 tCO2e sequestered due to decarbonization efforts
- Climate Neutrality Plan
- 85% survival rate of planted trees
- 55% increase ha reforested
UN SDG
Stakeholder Efficiency
Capitals
Human Capital
Employee Development & Engagement
Diversity, Equity, & Inclusion (DEI)
Occupational Health & Safety
Input
- 2,240 regular employees and 475 project-based employees
- 67,585.72 total training hours provided to all workers
- PHP 8,913 Average training cost per FTE
Business activity
- Implementation of comprehensive training and development programs
- Safety protocols and continuous improvement initiatives
- Active recruitment and internal promotion processes
Output
- 592 new hires
- 13 subject matter experts internally trained
- 24.89 average training hours
- 3,814,022.28 safe man-hours no lost time
- 0 fatality
- 0 incidents of discrimination
- 9 new internal auditors
- 20 additional accredited Pollution Control Officers
Outcome
- Higher employee satisfaction, increased productivity
- 256 employees
- 94.1% retention rate
- 5% employee turnover rate
- 94% increase in training hours
- Enhanced skill set of employees
UN SDG
Capitals
social and relationship capital
Community Development & Customer Experience
Stakeholder & Regulatory (DEI)
Trust
Input
- Engagement with LGUs, regulators, NGOs
- 17 LGU partners within our concession area
- Relations with 654 accredited vendors, of which 94% are local
- PHP 33 million Community investment
- 63,682 Customer complaints received
- Partnerships with 4 People’s Organizations for Plant for Life program
- Platform for customers to raise concerns
Business activity
- Active stakeholder engagement initiatives (e.g., surveys, focus groups, and regular dialogues)
- Implementation of CSR programs and MOUs with government agencies and NGOs
- Transparent customer feedback and complaint handling systems
Output
- MOU/MOA with BFP and other NGOs
- Enhanced partnerships with LGUs through community investments
- 92 new accredited vendors
- 83 active members of social enterprise community
- 11 LGUs, 2 Government Agencies, 1 NGO, 18 schools, and 2 SDOs benefit from CSR programs
- Local job hiring
- 95.78% complaint resolution rate
Outcome
- Sustained public trust & enhanced brand reputation
- Higher CSAT ratings, stronger regulatory engagement
- Strengthened partnership with NGOs in the protection of the watersheds
UN SDG
